Monitor Reviews with Care
Imagine complimenting a teammate's project or jacket, only to have them walk away without a word. That's what it feels like to your customers when they leave a review and you don't respond. Say, thanks! Or, if the feedback is critical, acknowledge their feelings and experience.
Responding to reviews isn't just a best practice for being human. Google recommends it, too.
"When you reply to reviews, it shows that you value your customers and their feedback," says the Google My Business guidelines.
Before you can respond, however, you need to monitor!